STORE POLICIES
Esinedy Creations – Policy & Service Standards
At Esinedy Creations, each product and service is crafted with precision, artistry, and care. Our policies are designed to uphold the integrity of our work and ensure that every client receives a personalized, high-quality experience.
Candle & Fragrance Collection Policy
Artisanal Craftsmanship
Each candle and fragrance is hand-poured and thoughtfully curated to create an elegant, memorable scent experience. Due to the handcrafted nature of our products, slight variations may occur—adding to the uniqueness of each piece.Processing & Fulfillment
Please allow 5–7 business days for processing prior to shipment. Orders are packaged with the highest standards to ensure safe delivery.Returns & Exchanges
For the protection of product quality and hygiene standards, all candle and fragrance sales are final. We do not accept returns or exchanges once products have left our studio.Damaged Shipments
If your order arrives damaged, please contact us at [your email address] within 48 hours of delivery with a photo of the damage. We will offer a replacement or store credit at our discretion.
Custom Engraving Policy
Bespoke Personalization
Custom engraving is a signature offering of Esinedy Creations. To ensure each piece reflects your vision with precision:
All engraving requests must be submitted in writing with clear and specific instructions for names, dates, phrases, or custom design elements.
A digital proof of your design will be provided for review prior to production.
Design Approval
Once you have approved the design in writing, the engraving process begins. Please carefully review spelling, grammar, design placement, and all details before submitting your approval.Refunds & Cancellations
Because each piece is created exclusively for you, no refunds, cancellations, or changes can be made after final design approval.Production Timeline
Custom engraving orders typically require 5–10 business days following approval. Rush services may be available upon request.
Custom T-Shirt & Apparel Design Policy
Design Submission
All custom apparel requests must include written details specifying design, text, placement, colors, and any personalization required.Proofing & Authorization
A design proof will be sent to you for review prior to printing. Final production begins only after written approval is received. This ensures that your vision is translated with excellence and accuracy.Final Sale Policy
Once an order is approved and enters production, no refunds or exchanges will be offered. Esinedy Creations is not responsible for errors or omissions approved in the final proof.Production Timeline
Please allow 7–14 business days after approval for completion of custom apparel. Timelines may vary during peak seasons.
General Store Policy
All customized and personalized items are final sale.
Processing times exclude weekends and holidays.
Customers are responsible for ensuring all order and shipping information is accurate.
Once orders are shipped, Esinedy Creations is not liable for carrier delays or lost packages.
We reserve the right to refuse service in cases where customization instructions are incomplete or inconsistent with our brand standards.
Our Commitment
Esinedy Creations is built on the belief that luxury is in the details. Every product we offer — from a handcrafted candle to a custom-engraved keepsake — is created to leave a lasting impression. Thank you for entrusting us with your most meaningful moments.
For inquiries, please contact: [esinedycreations@gmail.com]
Website: [www.esinedycreations.com]